Semi-Custom Stationery FAQs

Semi-custom refers to our collection of “pre-designed” stationery that we personalize with your details. In other words, these are the items in our shop that you can actually add to your cart! We offer a variety of styles, colors, and modification options. Custom design refers to a new design or item we create just for you. In other words, you want a design or item that isn’t available in our shop! Learn more about our custom design services here. 

In addition to the option of printed cards (where we professionally print your stationery, and then ship it to you), we also offer a print-at-home option for semi-custom stationery, which means we email you a customized electronic/digital file (JPEG or PDF) that you can print yourself. This may be a good option if you have a reliable home printer or local copy/print shop that you are comfortable using, and have a tight timeline or budget. If you opt to do a print-at-home order, we do not assist in the printing/production process nor do we physically ship anything to you. 

For printed orders, your exact shipping cost will depend on the the items in your cart, your location, and the shipping method you select at check-out. We offer a variety of shipping options through UPS and USPS that range in time and cost. For print-at-home orders, you will not incur a shipping cost since nothing will be physically shipped to you. 

Yes! Contact us to request hard copy samples, and let us know if you are looking for any particular item, design, color, paper type, etc, along with your mailing address. Please note that sample availability is subject to what we have in our library at that time, and will be generic (i.e. designs will not be customized with your information).

All of our semi-custom stationery offers fully customizable text —add or remove lines, change the wording, or repurpose an invitation into a moving announcement. This makes it possible to use any semi-custom design for any occasion. Most layout and color adjustments are also included. More extensive changes to the design are feasible through our custom design services. Not sure if your change is included? Check the item description for details, or shoot us a message with your request prior to placing an order, and we'll let you know the best way to proceed!

Yes! Some of these may be available in our shop already, and you can check out more examples in our galleries. Shoot us a message and let us know what you need, and we can send details!

For print-at-home orders, no problem! Just let us know the size you need when you give us the details you want included on your stationery at check-out. Otherwise, the files will be sent to you in the sizes that are noted in the item description. For printed orders, please message us prior to ordering with what size you need and we will send you details (pricing may differ from standard sizes noted in the listing).

You can either write it in the comments section at check-out, or send it to us via email (dunkirkdesigns@gmail.com) after placing your order. Not sure what information to include? Check out the photos in the listing for common details typically included on the stationery you’re ordering, or email us if you need more guidance. 

Of course!! Once your order has processed and you've provided us with the details you want included on your stationery, we’ll get started on your design and email you a customized digital proof in 1-3 business days. 

No, edits are free!! If you have changes to your design proof, just email us back with your requests, and we'll email you a new revised proof ASAP. We repeat this step until you're happy with the design. We don’t cap edit rounds — we want you to be happy with your order and totally understand you may not catch something on the first review of your design proof! We just ask that you are reasonable with your requests, and that you minimize the number of edit rounds to the best of your ability. We reserve the right to charge additional fees for requests which we deem excessive or extensive.

Orders for print-at-home file(s) take about 1-3 business days (the time it takes us to complete your digital proof + any revision rounds). Once you're happy with the proof, you’re all set! You can use that file to print at home or at a copy/print shop of your choosing.

If you ordered printed stationery, we begin production (the printing stage) upon your approval of the proof! Printing takes about 5-8 business days, and your order ships out after that. So in total, most printed orders ship out in the range of 6-10 business days after being placed. This ETA does not include the time your package is in transit, which depends on the shipping method you select at check-out. 

Please note, some of the timing is out of our control. If you give us all the details we need at check-out to create the proof, and check your email regularly, the ETAs above are pretty good estimates :) Orders will take longer if we don’t have the information we need to create the proof, if there are several revision rounds, or if it takes awhile for us to get digital proof approval from the client. 

In some cases, rush orders can be accommodated, but it depends on the specific item(s) you want to order. Please message us before placing an order and let us know what you need & when you need it! Rush fees will apply and are determined on a case-by-case basis. 

Unless otherwise noted in the item description, printed orders for semi-custom stationery include professional digital/flat printing on our house cardstock (100lb matte white). Invitations include blank mailing envelopes; if you’ve purchased a wedding suite with RSVP cards, your order will also include blank reply envelopes. Envelopes are white unless otherwise noted, but colored envelopes are available upon request!

Please note that pictures on our website often contain elements that aren't included in the published prices (for example, addressed envelopes with postage stamps). Review each item description to see what is included. If you’re interested in any of the add-ons that you see in our pictures, we can send you a quote! Just message with your request using the contact form on the item page. 

Printed stationery is sold in sets of ten, from 30 to 200. For other quantities, just shoot us a message and let us know what you need!

Yes! Envelope addressing can be added for an additional fee. For return addressing on outer envelopes and reply (rsvp) envelope addressing, we offer digital printing (black, color, or white ink). For guest/recipient addressing on outer envelopes, we offer digital printing as well as custom hand lettering. We also offer other add-ons for envelopes like custom envelope liners, wax seals, and more. Contact us for more information.

Yes!! For custom orders, we offer specialty paper and printing methods like letterpress and foil, envelope addressing, and other embellishments like belly bands, pocket enclosures, wax seals, and more. Contact us for more information.

Yes! We pre-stuff all our invitation orders into their mailing envelopes (unsealed) to make your life a little easier :) But if you don’t want us to, just let us know and we won’t! 

Postage stamps are not included in your purchase, but can be added for an additional fee. For a more unique look, we can also source vintage stamps :) Contact us for more information.

Most invitations and wedding suites with two (or less) insert cards printed on our house cardstock will be one ounce or less, and can therefore be mailed with one Forever stamp. Anything above and beyond in terms of weight (i.e. heavier cardstock, embellishments, additional insert cards, lined envelopes) will almost definitely require additional postage. In those cases, while we could give you a guesstimate, we recommend waiting to purchase stamps until after you know the weight of (1) finished invitation/suite. If you don’t have a scale at home, you can take it to the post office and they will weigh it for you (or ask us to before we ship your order out!). 

No, we don’t begin design work until you’ve submitted an order and your payment has processed. 

No, we do not sell editable templates of our designs. Design proofs and orders for print-at-home stationery are sent as customized, print-ready, non-editable JPEG files (or PDFs upon request). 

We do not provide physical design proofs at this time. However, if you’d like to samples for paper type & print quality purposes, we can mail you some! Contact us to request samples, and let us know if you are looking for any particular item, design, color, paper type, etc. Please note that sample availability is subject to what we have in our library, and will be generic (i.e. not customized with your information or specific change requests). 

If you’ve placed your order in error and/or are able to get in touch with us before we begin design work, we will do our best to cancel and refund your order. If you decide you want to cancel after design work has started, any refund would be partial and is determined by Dunkirk Designs on a case-by-case basis. For printed orders, once the individual who placed the order has provided us with digital proof approval, the order can no longer be cancelled or refunded in any capacity.